Frequently Asked
Questions
Q. What is a "per seat" software license?
A. A per seat license gives you the right to install the RV Logic
software on a single computer or laptop. RV Logic may not be used
on a terminal server.
Q. How many users can access the software in a per seat
license agreement?
A. An unlimited number of users will be created, have a unique
username and password, be able to login and access the software. For example,
if you have 5 sales people that you want to have access to RV Logic,
they will be able to login to the software on any machine where
RV Logic is installed.
Q. Can I access RV Logic from anywhere when
I travel?
A. As long as you have the client access software installed
on a portable computer (laptop) and you have an internet
connection, you will be able to login and use RV Logic.
Q. Can RV Logic handle multiple locations?
A. Yes. RV Logic is the simplest solution for dealers
that have single or multiple locations. RV Logic is
designed to work without any additional software like
Terminal Services, Citrix, PC Anywhere, etc. By removing
these additional layers of software, RV Logic is more
reliable, more secure, and less expensive, as no additional
software licensing is required for dealers with multiple
locations.
Q. Where is my data stored?
A. RV Logic database servers are located at a world-class
Jacksonville data center is staffed by skilled engineers
and support personnel to ensure the security, integrity
and availability of its customers’ technology infrastructure
24 hours a day, 7 days a week.
Q. Is my data secure?
A. Your data is completely secure and can only be accessed
via web services and the smart client application that is
installed on your laptop or desktop computer. In addition, RV
Logic requires additional login credentials to get access to
your data.
Q. Is my data backed up? What about disaster recovery
A. In addition to nightly data backups, backup tapes are taken
offsite to a separate location on a weekly basis so that even
if a disaster did occur, we would be able to reconstruct your
database.
Q. Are software updates free?
A. Software updates are free with your paid subscription
and are sent to you and installed automatically
when you first login to RV Logic. This ensures that
you always have the most current features available
in the system. You will not need an IT person to install
or configure software once you have installed RV Logic
the first time.
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